April is finally here–what’s the best way to start of the month? A little snow, of course! This week’s April Fools snow event left its greeting card on the Jersey Shore, but it’s sunny today. A great start to the weekend. If the weather is foul where you are (and even if it’s not), why not curl up with a… [Keep reading...]
I spent this past Saturday morning at my very first New York Times Travel Show and had a great time. All things travel, all day long. It’s a travel junkie’s dream. Representatives from all over the world showcasing their destinations. Travel luminaries like Rick Steves and Arthur and Pauline Frommer, New York Times travel columnists Seth Kugel and Michelle Higgins,… [Keep reading...]
As a consumer, I’m always pleased by the thoughtful little gestures and services provided by businesses who make customer satisfaction a top priority. The towels wrested into the shape of a heart or an animal to greet me on my hotel room bed. The complimentary hot breakfast buffets. The service with a smile. Those are the touches that make me a repeat customer and keep me coming back.
So why does it feel like customer satisfaction is a concept that’s going the way of the dinosaur?
My plan to get to San Francisco by year’s end is materializing nicely and as of today, I’m halfway through my to-do list.
While I understand the need to capitalize on one of the current events in the news, this was a clever yet ill-timed and poorly executed attempt at punny humor in an attempt to drive sales.
San Francisco has been calling my name for quite some time and I’m finally answering the call.